How to make a counselling appointment

If you would like to make an appointment for an initial consultation with one of our counsellors, please send an email to the Counselling Service with your name, student ID, gender, telephone number and email address. 

Counselling registration form

Once we have received your details via email, a member of our team will send you a registration form to complete and return. The registration form will ask you to provide us with information about the way you are feeling and how this is affecting your studies. You will also be able to tell us more about your availability and highlight day and time preferences, which will allow us to offer you a suitable appointment.

Appointment waiting times

Once you have returned your completed registration form, we will offer you an appointment for an initial consultation via email. We aim to offer you an appointment within two weeks of you completing the registration form and questionnaires sent to you following your initial enquiry. 

Appointments are available between 10am and 4pm Monday to Friday, and until 8pm on Tuesdays and Thursdays.

Confirming your appointment

Once you have been offered an appointment, it is very important that you confirm within 48 hours of the offer that you will be attending. If you do not confirm, the appointment slot may be offered to another student. 

Where we are

The Counselling Service is based in the Wellbeing Centre on the ground floor of the Birkbeck main building. We also have two counselling rooms on the 4th floor of the main building. These rooms are for booked appointments only and do not have a reception desk. 

If you have any queries about the Counselling Service, our administrators hold a Wellbeing drop-in session Monday to Thursday, 4pm-6.30pm in G26 on the ground floor of the main building. 

Opening hours

We are available to answer queries during these hours:

By telephone:

• Monday to Thursday, 11am-4pm 
• Friday 11am-2pm. 

Wellbeing drop-in:

• Monday to Thursday, 4pm-6.30pm in G26 on the ground floor of the main building.